Terms and Conditions

RETURN/EXCHANGE POLICY

U.S. DOMESTIC ORDERS: You are entitled to an exchange or refund within 30 days of your delivery date (U.S. domestic and Canada orders only). The product must be returned in new, unwashed condition, and in original packaging with all original tags. In the case of a refund, neither the original shipping cost nor the return shipping cost will be reimbursed. Unless the return is due to manufacture defects you are responsible for return postage costs. Refunds are issued once the item is received by Heart & Wonder. Heart & Wonder is not responsible for packages lost by your carrier.

TO INITIATE A RETURN/EXCHANGE: Email info@heartandwonder.co with 
subject "Return" or "Exchange" and include your name and order number in the email body. Your order number can be found in your initial email receipt. We'll email you back within 3 business days with further instructions.

INTERNATIONAL ORDERS: Are considered FINAL SALE (excluding Canada) once shipped
, and are not eligible for return or exchange.

SALE PURCHASES: Are considered FINAL SALE upon payment and 
are not eligible for return or exchange. 

PRE-ORDERS: Are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

 

SHIPPING 

Heart & Wonder is not responsible for lost packages due to mistyped addresses. 

Heart & Wonder cannot guarantee shipping times due to delays caused by customs, holidays or natural events. 

Allow 3-5 business days for your order to be processed and shipped from our facility (this time frame is subject to extension during sales and product launches).

Orders made late Thursday evening and Friday are normally shipped out the following Monday.

INTERNATIONAL ORDERS: International shipments may be subject to delays due to COVID-19. Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's expense. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. International orders are considered FINAL SALE (excluding Canada) once shipped and are therefore ineligible for refund or exchange. 

WARRANTY

Heart & Wonder guarantees all slings to be free of manufacturer defects for one year from the purchase date. This warranty applies to the original purchaser only and does not include normal wear and tear, fabric fading, common linen nubs and slubs, or damage to the sling from outside forces.  

Customers are encouraged to examine their slings upon receipt, before washing or wearing, as we will not replace items where it cannot be determined whether a flaw was present when the sling arrived or whether it occurred during wash/wear.  Heart & Wonder cannot recommend structural changes to slings, and slings that have been altered outside of our brand are no longer covered under warranty.

LINEN/FABRIC DISCLAIMER

All of our fabrics are all natural woven fibers. You may notice nubs (a lump, or thick place in the yarn of a woven wrap that occurs commonly in the weaving process) or other cosmetic changes throughout the fabric. These accents are purely cosmetic and do not affect safety. They are part of the texture and beautify the fabrics we use. 

Like all natural woven fibers, linen will shed some dye in its first few washes; this is normal and we recommend washing dark colors separately from light colors. 

Note: sling colors may slightly vary from one another.

DISCLAIMER

Heart & Wonder is not responsible for any injuries or death that may occur while using the sling. Please watch and follow our tutorials and safety tips before using the sling, and use common sense while wearing it.

If you see any defects or abnormal wear and tear, please inform us immediately at info@heartandwonder.co

Heart & Wonder is compliant with all available and existing safety certifications. 

 

Heart & Wonder is compliant with the Consumer Product Safety Improvement Act (CPSIA) and American Society for Testing and Materials (ASTM).

Our safety certifications can be found here.  

GENERAL SAFETY RECOMMENDATIONS TO ABIDE BY

Please be sure to read and understand all safety recommendations and information in the Heart & Wonder instruction manual that comes with your purchase. 

Sling should not be worn:

  • In any situations involving water.
  • While sleeping or under the influence.
  • During rigorous hiking, climbing, running or playing sports.
  • While riding bikes, motorcycles, vehicles or any moving object.
  • Cooking or near open flames.